I'm passionate about designing for a better employee and customer experience.

https://youtu.be/2rvVHlg9ytE

Operations and Customer Success

šŸ‘‹ Hey, Iā€™m Jonathan Stevens and I'm passionate about improving experiences for both customers and employees.

After 5 years of working alongside my parents in the escape room industry, I have acquired a wide set of skills and experiences. Everything from being a successful location manager as 19 to designing, building, and installing cutting-edge escape rooms across the U.S.

As an owner's son, I have learned the ins and outs of what it's like to work in a fast pace, startup-like company. My years in the escape room industry have also grown my passion and experience when it comes to great user experience.

Over the past year, I have worked on growing my knowledge in disciplines such as operations, marketing, customer success, and UX/UI Design. I'm looking forward to creating real value for a growing startup!

If you're looking for someone dedicated to improving customer and employee success, let's talk!

What I can do for you:

<aside> šŸ‘‡ Below are some of my top projects, tech tools, and experiences on display!

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šŸ“œ Projects


I created and launched an online business in one month! šŸ’¼

I put my skills to the test to launch my own business, Las3r LLC, in one Month. During this project, I created a website, graphics, and performed product research, and much more!

Learn more about how I launched my new company Las3r LLC here.

I built a Mock-Up website for a Mobile Detailer! šŸš—

After noticing a local detailer in my area was lacking a website, I decided to create a mock-up website to develop my website design skills and show how important great UX is.

Check out the project blog here.

I created and implemented an Instagram content strategy and SOP for Paradox Challenge Rooms!šŸ“ˆ

While analyzing a "How did you hear about us" questioner with more than 1000 entries, I noticed an alarmingly low amount of people heard about Paradox through Instagram. I immediately set out to create a strategy to grow our brand exposure on Instagram.

Check out the project blog and SOP here.

I helped design, build, and install an escape room for the Winchester Mystery House ā³

During my time at paradox, I have helped design and build several escape rooms! One of those was Houdini's Spirited Escape for the Winchester Mystery House in San Jose, CA.